Public offer

Public offer
Terms and conditions of sale of goods in the online store www.tania-lau.com for individuals (offer agreement)
Terms:
Customer – an individual who places Orders for goods or services on the website www.tania-lau.com
Seller – Individual Entrepreneur Laukhina-Chelik Tatyana Vyacheslavovna
Postal address: Moscow, Likhacheva Prospekt 10, Building 2   TIN 771401337060
Telephone +7(916)546-41-71   Email: sirene2108@gmail.com
Online store, Website – Website www.tania-lau.com
Goods – perfumery, cosmetic products, as well as other related goods (services) offered for sale (provision) on the Seller's Website.
Order – a duly completed request from the Customer for delivery to the specified address of a list of Goods selected on the Website;
Delivery service – a third party that provides services for the delivery of Orders to Customers under a contract with the Seller.

1. General provisions
1.1. By ordering goods through the online store, when placing an order on the Website, the Customer agrees to the Terms and Conditions of Sale (hereinafter referred to as the Terms and Conditions) set out below.
1.2. The relationship between the Customer and the Seller is governed by the provisions of the Civil Code of the Russian Federation on retail sale (§ 2, Chapter 30), the Law of the Russian Federation ‘On Protection of Consumer Rights’ dated 07.02.1992 No. 2300-1 and other legal acts adopted in accordance with them.
1.3. These Terms and Conditions, as well as the information about the Goods presented on the Website, constitute a public offer in accordance with Article 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation.
1.4. The Seller reserves the right to make changes to these Terms and Conditions, in connection with which the Customer undertakes to regularly monitor changes to the Terms and Conditions posted in the ‘Payment Options’ and ‘Delivery Options’ sections.
1.5. Payment for the order is equivalent to acceptance of the offer. Acceptance of the Offer is payment for the Order on the Website. Acceptance of the Offer is complete and unconditional.
1.6. Unless otherwise specified, the price and other characteristics of the Goods specified on the Website are valid at the time of payment for the Order.
1.7. Delivery costs are not included in the price of the Goods and are paid separately.

2. Subject matter of the contract
2.1. This Offer Contract regulates the relationship for the sale of goods posted on the seller's website. The Offer Contract applies to the relationship between the Seller and the Customer regarding familiarisation with information about the Goods posted for sale on the Website and the purchase of Goods posted on the website.
2.2. The Offer Agreement applies to the entire range of Goods posted on the Website.
3. Liability of the Parties
3.1. The Seller shall be liable for any breach of its obligations under the Offer in accordance with the procedure established by law.
3.2. The Seller shall not be liable for damage caused to the Buyer as a result of improper use of the Goods.
3.3. In all other respects, the Parties shall be liable in accordance with the current legislation of the Russian Federation.
4. Placing an order
4.1. To place an Order, the Customer must place an order on the website.
4.2. The Seller shall not be liable
4.2. The Seller shall not be liable for the accuracy and correctness of the information provided by the Customer during registration.
4.3. When placing an Order, the Customer must provide the following information:
•   Full name of the recipient of the Order
•   Delivery address for the Order
•   Contact telephone number
•   Email address
4.4. By placing an Order, the Customer agrees to receive SMS notifications from the Online Store and the Delivery Service, which inform the Customer about the status of the Order and do not contain advertising information.
5. Payment for the order
5.1. The order is considered placed after full payment by Visa/MasterCard, Mir, etc. on the website www.tania-lau.com
5.2. The price of the Goods is indicated on the Website and may be changed by the Seller unilaterally. The price of the Goods is valid at the time of completing the order (clicking the ‘Place order’ button) and is not subject to revision after the Order has been placed.
5.3. In the case of prepayment for the Goods, the Order is accepted for processing only after the Customer's funds have been credited to the Seller's current account.
5.4. The Seller has the right to offer the Customer discounts on the Goods and to establish a bonus programme. The types of discounts, bonuses, and the procedure and conditions for their accrual are indicated on the Website and may be changed by the Seller unilaterally.
5.5. Discounts depending on the total amount of the Order are provided for each Order separately, are not cumulative and are not subject to revision after the Order has been placed.

6. Order completion
6.1. Paid and completed Orders are fulfilled within 3 working days from the date of receipt of payment to the Seller's account.
6.2. If the Seller does not have the required quantity of the ordered Goods in stock, the Seller shall inform the Customer of this by telephone or by sending an email to the address specified by the Customer during registration. The Customer has the right to agree to accept the Goods in the quantity available from the Seller, cancel this item from the Order, or replace the Goods with similar ones.
6.3. In the event of cancellation of a prepaid Order, the cost of the cancelled Goods shall be refunded by the Seller to the Customer in the same manner in which the Goods were originally prepaid.

7. Delivery
7.1. Goods are delivered by SDEK or by the customer independently.
7.2. The delivery cost for each Order is calculated individually based on its weight, cost, region, and delivery method, and is indicated in a separate line at the last stage of placing the Order on the website.
7.3. Specific delivery times are agreed upon by the Buyer with a representative of the online store.
7.4. Upon delivery, the Order is handed over to the Customer or to the person specified as the Recipient of the Order.
7.5. The risk of accidental loss or accidental damage to the Goods shall pass to the Customer upon delivery of the Order to them. In the event of non-delivery of the Order, the Seller shall reimburse the Customer for the cost of the Order and delivery prepaid by the Customer after receiving confirmation of the loss of the Order from the Delivery Service.
7.6. The time limits set by the Seller for the Customer to receive the Order are limited and are specified when placing the Order at the stage of selecting the appropriate delivery method.

8. Exchange and return of Goods
8.1. In case of complaints about the delivered Goods (incomplete delivery, delivery of Goods different from those specified in the receipt, manufacturing defects, expired shelf life), the Goods may be returned to the Seller within 14 days from the date of receipt of the Goods, provided that the Goods retain their marketable appearance and consumer properties.
In case of return of the Goods due to complaints about the Goods, the Buyer is obliged to send the following documents to the email address sirene2108@gmail.com:
•   a request for a refund;
•   a copy of the payment receipt;
•   a photograph of the undamaged goods
8.2. If it is impossible to replace the Goods in the event of a mis-sorting or under-delivery, the Seller shall notify the Customer thereof by sending a message to the email address specified by the Customer during registration, and the funds actually paid for the undelivered goods shall be refunded in the same manner as the payment was made.
8.3. The missing Goods shall be delivered in the same way as the main Order was delivered. In this case, the costs associated with the transportation of the missing Goods shall be borne by the Seller.

9. Refunds
9.1. Funds shall be refunded using the same method that was used by the Customer to pay for the Goods. By agreement with the Customer, the payment may be refunded by another method convenient to both parties.

10. Intellectual property
10.1. All text information and graphic images on the Website are the property of the Seller.

11. Warranties and liability
11.1. The Seller shall not be liable for any damage caused to the Customer as a result of improper use of the Goods ordered on the Website.

12. Confidentiality and protection of personal information
12.1. When registering an order on the Website, the Customer provides the following information: surname, first name, email address, telephone number, delivery address.
12.2. By providing their personal data when registering on the Website, the Customer agrees to its processing by the Seller, including for the purposes of promoting the Seller's goods and services.
12.3. The Seller has the right to send the Customer advertising and informational messages. If the Customer does not wish to receive mailings from the Seller, they may opt out of the mailing list.
12.4. The Seller undertakes not to disclose the information received from the Customer. The provision of information by the Seller to agents and third parties (delivery services) acting on the basis of an agreement with the Seller for the performance of obligations to the Customer shall not be considered a violation.
12.5. Disclosure of information in accordance with reasonable and applicable legal requirements shall not be considered a breach of obligations.
12.6. The Seller shall not be liable for any information provided by the Customer on the Website in a publicly accessible form.
12.7 By continuing to use the Website and its individual functions, the Buyer confirms that they have read the Privacy Policy and give their free, specific, informed and conscious consent to the processing of their personal data in the manner and for the purposes provided for in this Policy.

13. Term and procedure for termination of the Offer
13.1. This Offer shall come into force on the date of Acceptance and shall remain in force until the Parties have fully fulfilled their obligations.

14. Other conditions
14.1. The relations between the Customer and the Seller shall be governed by the law of the Russian Federation.
14.2. If the Customer has any questions or complaints, they should contact the Seller's Customer Service Department at sirene2108@gmail.com. The parties shall endeavour to resolve any disputes through negotiation. If no agreement is reached, the dispute shall be referred to a court of law in accordance with the current legislation of the Russian Federation.

Requisites :
Individual entrepreneur Laukhina-Chelik Tatyana Vyacheslavovna
Legal address: Moscow, Likhacheva Prospekt, 10, building 2
TIN 771401337060
Telephone +7(916)546-41-71
Email: sirene2108@gmail.com